Terms & Conditions

Terms of Use

By using this Site, Users signify acceptance of Dream Duffel's Terms & Conditions and Privacy Policy. Use of your credit card on this site constitutes your electronic signature. If a User do not agree to this policy, he or she is advised not to use the Site. Continued use of the Site following the posting of changes to this policy will be deemed to be acceptance of those changes.

Order Placement and Processing

At this time, we can only take orders from and ship within the United States (excluding Hawaii, Alaska, and U.S. Territories) and Canada. Additional International sales are provided through distributors in the following countries: Australia, Canada, Japan, New Zealand, and the United Kingdom. The links to these distributors are provided on the homepage of our website.

Orders will begin processing the business day after they are placed. Processing can vary from 2-5 days depending on order volume. Processing time can increase to 5-10 business days (especially with personalization orders) around the holiday season. Once processing is complete, the Order will ship from our warehouse. If your item is personalized, it typically takes 3-4 days for that service, extending the overall processing time of your Order. Domestic Expedited Shipping (3-Day Select, 2-Day, and Overnight) is excluded from the longer processing time. If an Order is placed with expedited shipping, it will still begin processing the following business day but will be shipped from our warehouse within 24 hours. 

NOTE: Please be aware that our products are shipped in boxes that have our company logo printed on the outside. If purchasing as a gift, you may want to consider shipping to another address (friend, neighbor, or relative) to keep the secret. If this is not an option, please make note of the gift in the 'Order Comments' section during checkout. We will do our best to help and cover up the logos on the box's exterior.

Forms of Payment

We accept Visa, Mastercard, Discover, American Express, and PayPal. Payment in full is due at time of purchase. Order will not begin processing, and therefore will not be shipped, until payment is received in full.

Shipping Times and Expected Delivery from Dream Duffel, LLC

For U.S. Deliveries - Order Processing and Delivery

Please allow 1-2 weeks for delivery - This can fluctuate slightly during the busy holiday season. (Note: Business days are Monday through Friday, excluding holidays.) - Expedited orders process and ship NEXT business day and shipping time begins the following day. FOR EXAMPLE:  Order placed on Monday will process and ship on Tuesday, and a 3-Day Select will count Wednesday, Thursday and Friday as shipping days.

UPS Ground Flat Rate: Packages take 1-5 business days (48 states only) to arrive after shipping from our warehouse. Certain items will ship by SurePost and will be delivered by the local Post Office. These items could take 2-3 additional days to deliver.

UPS Three-Day Select: Packages are to arrive 3 business days after shipping. Order processing is additional.

UPS Second Day Air: Packages are to arrive 2 business days after shipping. Order processing is additional.

UPS Next Day Air: Packages are to be delivered by noon the next business day (no delivery on Saturdays)

We do not accept responsibility for lost or stolen shipments after they are in the carrier's hands.

For Canada Deliveries

Please allow 1-3 weeks for delivery. (Note: Business days are Monday through Friday, excluding holidays.)

UPS Standard: Packages take 3-6 business days to arrive after shipping from our warehouse.

UPS Worldwide Expedited: Packages take 2 business days after shipping from our warehouse.

UPS Worldwide Express: Packages take 1 business day after shipping from our warehouse.

Canadian Customs assesses and collects tariffs. Imports from the U.S. are assessed at the Most-Favored Nation rate. As the importer, Dream Duffel, LLC is responsible for clearance of your order through Canadian Customs. Dream Duffel pays Brokerage Fees. Tax is collected at checkout. Any tariffs or duties that apply are the responsibility of the customer, who will be notified regarding pre-pay tariff options.

We do not accept responsibility for lost or stolen shipments after they are in the carrier's hands.

Return Policy

For problems with your order or to initiate a return, please call 1-877-378-1260 or email us at info@dreamduffel.com. Returns must occur within 90 days of original order date and you must contact us for a Return Authorization Number before returning your package; otherwise, your return may be refused. Customers are in charge of return shipping, and once the return is received and inspected, a refund for the product will be issued to the original form of payment.  We do not refund original shipping charges.  Returned Duffels will incur a $20.00 restocking fee. Our refund/exchange policy applies to resalable merchandise and U.S. orders only. Personalized items and items without tags are not resalable and therefore are not returnable. Used, misused or washed items are not resalable. Rejected loads will incur return freight which will be deducted from your refund. If replacements are needed for an item purchased from one of our retailers, a receipt will be required for proof of purchase. Except for warranty, any return/exchange is between the retailer and the customer.

Please return items to:
Dream Duffel
13800 24th Ave N. Suite 330
Plymouth MN 55441

Dream Duffel Warranty

Dream Duffel, LLC products are tested to ensure they meet stringent standards.  If a problem occurs with a Dream Duffel, LLC product caused by a manufacturing defect in material or workmanship, we will, within our discretion, replace the product, repair the product or provide replacement parts in accordance with the warranty terms and conditions stated herein.  The warranty applies only to the first purchaser or gift recipient of the product for a period of 12 months beginning on the date of purchase. Effective January 1, 2018* , all Dream Duffels sold (including Black, Silver Edition, Limited Edition, The Recital, and Carry-Ons) carry an additional 24-month hardware** warranty (36 months total) for manufacturing defects.  If your product was purchased through one of our distributors, such as Discount Dance, or one of our retailers, a copy of your receipt and photos will be required to begin a warranty claim. 

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (i.e. airline travel). Electronic photos may be required to begin the process for replacement and repair inquiries. If replacements are needed for an item purchased from one of our retailers, a receipt will be required for proof of purchase.  Substitutions in size or style will not be made, unless the warranted product is no longer available.

After the warranty period, replacement parts for some products are available for purchase through our website. Repair "how to" videos are available on our website for your reference.

*Purchases made prior to January 1, 2018 maintain the 12-month manufacturer's warranty.  Only purchases made on or after January 1, 2018 qualify for the extended hardware warranty.

**Dream Duffel extended warranty hardware includes: trolley handles, trolley assemblies, telescoping racks, wheel sets, screws, top end pieces, top button assemblies, top bars, top bar holders, buckles, bun feet, center supports wraps.

Sale Policy

If an item is further reduced in listed price within 14 days of your purchase, we will refund the difference in price. We will not honor sale pricing once a sale has concluded. Exclusions to this policy are contained in individual sale announcements. Flash sales and holiday sales (Black Friday, Cyber Monday, etc.) are excluded from this sale policy.

Changes to Terms & Conditions

Dream Duffel, LLC has the discretion to update its policies at any time. Users are encouraged to frequently check this page to stay informed of changes. By using this Site, Users acknowledge and agree that it is a personal responsibility to review these Terms & Conditions periodically and become aware of modifications.